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As part of Amadeus IT Group, i:FAO produces and distributes cytric, the leading software solution in Business Travel. As a cloud-based service, cytric Travel & Expense enables planning, booking and expense settlement for business trips to more than 82 countries world-wide. Our focus lies on the continual and advanced further development of the functionalities and technologies that ensure our standing as a market leader. Professional know-how and individual commitment of our employees are the key to our success – perhaps also yours?


Delivery Specialist - Expense (m/f/d)

for our location in Frankfurt am Main

The Delivery Expense team at i:FAO is responsible for the delivery of expert services for the direct corporate customers and the execution of implementation projects for the cytric Expense product. As a part of implementation project team, you will participate in the definition and planning phases, and then execute, monitor and control the implementation throughout all stages.

Your tasks and responsibilities:

  • Implement cytric for customers through a structured implementation plan
  • Analyze customer systems and service requirements as well as product needs and define the delivery scope in close coordination with the customer
  • Apply project management methodology throughout the product implementation process
  • Identify and mitigate key risks and issues impacting delivery and customer satisfaction
  • Advice on business impact, on business performance and efficiency of implemented actions
  • Work closely with Key Account, Sales and Customer Relations when needed, e.g. for reporting on customer issues and delivery progress


Your profile:

  • Apprenticeship as travel agent, tax accountant or comparable, alternativly academic degree in Tourism or Business Administration
  • Knowledge/Experience in accounting (HR systems; travel expense accounting software or travel expense law)
  • Experience in Customer Service or other relevant experience with strong technical affinity
  • Experience working with Online Booking Engines, cytric would be a plus
  • Structured and self-reliant, but you also enjoy working in a team
  • Strong communication and proactive appearance in customer contact
  • Customer-oriented thinking and effective problem-solving skills
  • Fluent in English and German


Our offer:

  • modern and friendly workplace with alternative meeting and communication areas incl. coffee bar and high-end equipment
  • free fitness studio usage
  • capital-forming benefits
  • flexible working hours
  • home office possibility
  • additional social benefits (further description upon request)



Then we look forward to your online application! Please include your earliest possible starting date and your salary expectations.