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As part of Amadeus IT Group, i:FAO produces and distributes cytric, the leading software solution in Business Travel. As a cloud-based service, cytric Travel & Expense enables planning, booking and expense settlement for business trips to more than 82 countries world-wide. Our focus lies on the continual and advanced further development of the functionalities and technologies that ensure our standing as a market leader. Professional know-how and individual commitment of our employees are the key to our success – perhaps also yours?


Manager Customer Relations (m/f/d)

for our location in Frankfurt am Main


Your tasks and responsibilities:

  • Strategic development of Key Accounts (direct customers and/or distribution partners) incl. sales responsibility
  • Lead price negotiations with customers
  • Identify customers‘ needs and requests proactively and elaborate respective solutions by offering suitable solutions
  • Ensure customer satisfaction, find mutual understanding and create win-win partnerships
  • Represent the company at networking events
  • Process of RFIs and RFPs (tender management)
  • Collaborate on internal projects with colleagues from different departments


Your profile:

  • Academic degree in Business Administration, Travel Management, IT or comparable, alternativly a comparable apprenticeship with working experience
  • Experience working in Account Management or other relevant experience, preferred in the following segment: Software, Business Travel, Expense or Finance industry
  • Self-starter with hands-on mentality, flexibility and assertiveness
  • Strong analytical and communication skills and a proactive appearance
  • Customer-oriented thinking with detail orientation and and effective problem-solving skills
  • Fluent in English and German


Our offer:

  • modern and friendly workplace with alternative meeting and communication areas incl. coffee bar and high-end equipment
  • free fitness studio usage
  • capital-forming benefits
  • flexible working hours
  • home office possibility
  • additional social benefits (further description upon request)



Then we look forward to your online application! Please include your earliest possible starting date and your salary expectations.