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As part of Amadeus IT Group, i:FAO produces and distributes cytric, the leading software solution in Business Travel. As a cloud-based service, cytric Travel & Expense enables planning, booking and expense settlement for business trips to more than 82 countries world-wide. Our focus lies on the continual and advanced further development of the functionalities and technologies that ensure our standing as a market leader. Professional know-how and individual commitment of our employees are the key to our success – perhaps also yours?

 

Key Account Servicing Specialist (m/f/d)

for our location in Frankfurt am Main

 

Your tasks and responsibilities:

  • Maintain a close relationship with dedicated customers as single point of contact
  • Provide operational consulting to dedicated customers
  • Keep overview of open issues and ongoing projects per dedicated customer
  • Process customer relevant change requests
  • Conduct site maintenances tasks and system reviews
  • Identify up- and crossselling opportunities
  • Provide proactively information to customers on product features and releases
  • Accountable for escalation resolution
  • Collaborate with other teams for internal/external reporting 
  • Support process improvement opportunities to drive operational efficiencies

 

Your profile:

  • Apprenticeship as travel agent, in tourism or comparable; academic degree would be considered a plus
  • Experience in Key Account or other relevant experience with strong technical affinity
  • Experience working with Online Booking Engines, cytric would be a plus
  • Structured and self-reliant, but you also enjoy working in a team
  • Strong communication and proactive appearance in customer contact
  • Customer-oriented thinking and effective problem-solving skills
  • Fluent in English and German

 

Our offer:

  • modern and friendly workplace with alternative meeting and communication areas incl. coffee bar and high-end equipment
  • free fitness studio usage
  • capital-forming benefits
  • flexible working hours
  • home office possibility
  • additional social benefits (further description upon request)

 

Interested?

Then we look forward to your online application! Please include your earliest possible starting date and your salary expectations.